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At Orro we are committed to safeguarding the privacy of our users while providing the highest possible quality of service. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. If you have any requests concerning your personal information or any queries with regard to these practices please Contact Us.


In order to put the goods you want into the correct basket, we must put a cookie onto your computer. A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information back from the browser. These cookies are deleted as soon as close your browser. Cookies also time out after 12 hours of inactivity. See 'How we use cookies' for more information.


When you visit we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is processed in an anonymous way. We never allow Google to use any information to find out the identity of anyone visiting our site.


If you sign up to our newsletter, we store and use your email data to deliver emails by using a third party provider, Mailchimp.  Mailchimp gathers statistics around email opening and clicks using standard technologies, which helps us to monitor and improve our electronic newsletter. For more information, please see MailChimp’s privacy notice. We will only contact you if we have received the relevant consent, and you can unsubscribe to these newsletters at any time by using the unsubscribe link at the bottom of any of our email or by contacting us directly at

When you use our chat function, your email address is collected by a third party chat provider, Live Chat Inc. Live Chat Inc. stores your name and email and a record of any chats or messages that were made using the chat service, in order for us to contact you and properly answer any questions you have asked. We never use this email information for any other purposes, for example we don’t add these emails to our mailing list, unless you have explicitly asked us to do so. For more information, please see Live Chat Inc’s privacy policy.


We may process your information relating to making transactions through our website.  Payment information is processed through third party providers, namely Sage Pay or Paypal. The transaction data may include your contact details, your card details and the transaction details. We never store any of your sensitive card details on our site, but may store your billing and shipping address in order for us to administer orders properly and deliver purchased items. When you register an account we will store any information provided for the purpose of facilitating future purchases. For more information, please see Sage Pay’s privacy policy and Paypal’s privacy policy.


If you register an Orro Bike online, we store personal information relating to ownership of your Orro Bike, including name, address, and bike serial numbers. We use this information only for the purpose of properly administering warranty claims, unless you explicitly ask to be included in email marketing activities at the time of registration.


We don’t share your personal data with any outside organisations other than those mentioned. We never pass or sell your information on to other companies for marketing purposes or any other reason.

When we link to other sites, these are third parties that have their own privacy policies. This does not constitute endorsement and we take no responsibility for the content on such sites.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


You are entitled to view, amend or delete personal information that we hold.  You can also withdraw consent for correspondence at any time. To do any of these, please email

We will review this privacy information regularly. Last updated 25/5/2018