Effective Date: 02/04/2024

The Martlet Group Ltd, trading as Orro Bikes ("Orro Bikes," "we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, share, and protect personal information obtained from visitors and users ("you" or "your") of our website.

1. Information We Collect

We may collect the following types of personal information:

  • Names
  • Email addresses
  • Addresses
  • Phone numbers

We collect this information via:

  • Online checkout process
  • Contact forms for inquiries
  • Newsletter sign-ups

2. How We Use Your Information

We collect personal information for the following purposes:

  • Processing orders and payments
  • Providing customer support
  • Sending marketing communications (in some circumstances)
  • Analyzing website usage and improving our services

3. Sharing of Information

We may share personal information with:

  • Payment processors to facilitate transactions
  • Shipping carriers to deliver orders
  • Analytics providers for website analysis

4. Data Security

Orro Bikes employs industry-standard security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

5. User Rights

Users have rights regarding their personal information, including the right to access, correct, or delete their data. You can exercise these rights by contacting Orro Bikes through the provided contact information.

6. Data Retention

Orro Bikes retains personal information for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law.

7. Privacy Compliance

Orro Bikes complies with applicable privacy laws and regulations, including GDPR and CCPA, by implementing appropriate data protection practices.

8. Cookie Usage

Orro Bikes uses cookies and similar technologies for analytics, advertising, and website functionality. Users can manage cookie preferences through their browser settings.

9. Consent Mechanism

Users provide consent to the collection and use of their personal information by agreeing to the terms outlined in the privacy policy and by actively engaging with the website.

10. Children's Privacy

Orro Bikes does not knowingly collect personal information from children under the age of 13 without parental consent.

11. Third-Party Links

Orro Bikes may provide links to third-party websites for additional information or convenience. Orro Bikes is not responsible for the privacy practices of these websites.

12. Privacy Policy Updates

Orro Bikes communicates changes to its privacy policy through updates on the website or direct notifications to users, as appropriate.