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Orders & Delivery

UK orders for Parts and Accessories will be subject to a flat rate £5 delivery charge. Orders for bikes to the UK will be benefit from free delivery. International orders for clothing and accessories will be £10 and for bikes the charges will vary. The delivery charge will appear in your basket with the bike.

Deliveries of bikes are usually despatched within 2-3 days after receipt of the order. We aim to despatch items within 2-3 days but despatch could take up to 7-10 days. If for any unforeseen reasons there is a delay, we will contact you.

Courier deliveries are not made during the weekends or Bank Holidays.

Orders of clothing or accessories taken after 2pm will be despatched the following working day.

For orders outside the UK please allow 28 days for delivery. Please contact us at info@orrobikes.com if the order does not arrive in this time.

All deliveries are made by a courier service that will require a signature for acceptance of the goods. If you are out at the time of delivery a card will be left notifying you of the collection depot and instructions for your parcel. Please let us know if you would like to make alternative arrangements.

Confirmation of your order will be e-mailed to you.

All specifications are subject to change without prior notice.

Cancellation

Once goods have been dispatched you cannot cancel the order, however up until the time of dispatch orders may be cancelled. Delivery will be initiated within 24 hours of the order being placed.

Payments & Taxes

We accept VISA, MasterCard, VISA Electron (UK issued), VISA Delta (UK issued), Maestro (UK Issued) Solo and American express. All transactions are in pounds Sterling (£).

Online payments are handled using Sagepay which uses encryption and are therefore highly secure.

For all goods being despatched to non-European Union countries VAT is not charged but the order could be subject to import duties and taxes, which may be levied once a shipment reaches your country. Local sales taxes and import duties are the responsibility of the purchaser. All relevant documents/invoices will be included with your shipment as is legally required. For details of Customs charges please consult your own Customs authorities for the latest rates. Additional charges for customs clearance must be borne by the customer; unfortunately, we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.

Refunds on purchases will be made to the purchasers credit/debit card account.

Orrobikes.com will keep no customer credit/debit card details on record.

Refunds & Returns

If goods arrive damaged please advise us within 30 days by email or telephone to arrange return and refund of the items.

If for any reason you are not satisfied with your goods, please notify us by email on info@orrobikes.com within 14 days of the date of receipt. We will arrange to exchange, or refund the goods, providing they are returned in perfect condition, unused and with their original packaging within another 14 days.

Refunds of the goods will be made to the purchasers credit/debit card account within 30 days after notification.

Return postage costs for non-faulty items are wholly at the cost of the purchaser. Orro Bikes will only consider covering return postage costs for faulty or warranty items.

Registered Address

Orro Bikes is a division of The Martlet Group Ltd, company registration number 03004608.
Address:

Unit 7-8b Mid Sussex Business Park
Folders Lane East
Ditchling
Sussex
BN6 8SE

Competition Terms & Conditions

Official Rules

By entering the competition, you agree to be bound by the following rules:

1. Sponsor: ORRO BIKES

2. Eligibility:

The ORRO competition is open only to legal residents of Great Britain who are at least eighteen (18) years old at the time of entry. Employees of ORRO and their parent and affiliate companies, suppliers as well as the immediate family (spouse, parents, siblings and children) and household members of each such employee are not eligible. Participation constitutes entrant’s full and unconditional agreement to these Official Rules and the Sponsor’s decisions, which are final and binding in all matters related to the Competition and no correspondence or discussion shall be entered into. The Sponsor reserves the right not to award a prize (and/ or to select an alternative winner) if the Sponsor is aware or has reasonable grounds to believe that a winner is not eligible for any reason. Winning a prize is contingent upon fulfilling all requirements set forth herein. It is a condition of entry that all these Official Rules are accepted as final and entrants agree to abide by these Official Rules.

3. Timing:

All times listed are on British Summer Time (BST).

Start Date: 8th September 2019

End Date: 8th October 2019 (at 23:59)

The winner(s) will be selected at random on 8th October 2019 from the entries submitted between the competition period outlined above. Sponsor’s computer is the official time keeping device for this Competition.

The winner(s) will need to respond to Sponsor by 12:00 on 9th October 2019 to reclaim their prize. The winner will be contacted on the social media platform that they entered on. If Sponsor has not received a response from the winner on the platform entered on by the winner, the Sponsor has the right to select another winner at random from those entered during the competition period.

4. How to Enter:

Competition entries can be made on: a) Instagram - by commenting on and tagging a friend on the competition post by @orrobikes. Competition entrants must also like the post and follow @orrobikes.

5. Prizes: 2 x winners (one entrant and one tagged friend) will be selected from the combined entries across both channels [if applicable]. ORRO reserves the right to award an additional winner if there are a significant number of entries.

This prize is non-transferable and cannot be refunded for any money.

6. Verification:

The potential winner is subject to verification by Sponsor, whose decisions are final and binding in all matters related to the competition. An entrant is not a winner of any prize, even if the competition should so indicate, unless and until entrant’s eligibility has been verified and entrant has been notified that verification is complete. Sponsor will not accept screenshots or other evidence of winning in lieu of its validation process.

Receiving the prize is contingent upon compliance with these Official Rules. In the event that a potential winner is disqualified for any reason, Sponsor may award the applicable prize to an alternate winner by randomly drawing from among all remaining eligible entries.

7. Publicity:

Except where prohibited, participation in the Competition constitutes winner’s consent to Sponsor’s and its agents’ use of winner’s name, likeness, photograph, voice, opinions and/or home town and county for promotional purposes in any media, worldwide, without further payment or consideration.

The Sponsor may publish the winner’s details and the winning entries on its social media channels such as Facebook, Twitter, Instagram or a blog post. If the Sponsor does not publish the name and county of the winners on social media, those details may be obtained from the Sponsor following a request in writing sent via direct message on @orrobikes’s Instagram page within 90 days of the end of the Competition Period.

8. Data Protection:

Personal data will be processed and shared with third parties only for the administration of the prize draw and the supply and activation of the prizes. The Sponsor may also use the winner’s personal data listed in clause 7 above for promotional purposes and in accordance with its privacy policy details of which can be found here: GDPR policy. Any data provided is provided to Sponsor and not to Facebook, Twitter or Instagram.

9. General Conditions:

Sponsor reserves the right to cancel, suspend and/or modify the Competition or these Official Rules, or any part of it or them, in the event of fraud, technical failures or in the event that there is any actual or anticipated breach of any applicable law or regulation or any other factor beyond Sponsor’s reasonable control as determined by Sponsor in its sole discretion. In such event, Sponsor reserves the right to award the prize at random from among the eligible entries received up to the time of the impairment.

Sponsor reserves the right, in its sole discretion, to disqualify any individual it finds to be tampering with the entry process or the operation of the Competition or the Sponsor’s website or to be acting in violation of the Official Rules of this or any other promotion or in an unsportsmanlike or disruptive manner. The Sponsor shall not be required to send separate notification of any change to the offer or prize draw to each person who has and/or may enter the competition. It shall be sufficient that these terms be updated or made available on the Sponsor’s Facebook page at https://www.facebook.com/OrroBikes/

 

10: Association with Facebook, Twitter or Instagram.

This Competition is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or Instagram. Entrants are providing information to Sponsor and not to Facebook, Twitter or Instagram. By entering, entrants are fully releasing Facebook, Twitter and Instagram from any and all claims that may be asserted against Facebook, Twitter or Instagram in connection.