FAQS
Will I be eligible for finance?
Finance is available on orders of £1000 or more*, placed on our website. This amount includes any additional services and delivery options selected,
*Subject to status. terms and conditions apply.
You’ll be:
- 18 years or older
- A UK resident for 3 years or more/permanent UK resident
- Able to make regular repayments by Direct Debit
- In regular employment (minimum of 16 hours per week) including self-employment, or in permanent residence with your spouse/partner who’s in regular employment.
- Have a debit card in your name and registered to your address and have a bank or building society current account.
- Other conditions may apply and we cannot guarantee that your application will be accepted.
How do I select interest free?
Once you have added your bike to the basket, when you proceed through the checkout simply select V12 finance as your payment method.
How long does it take to apply?
It takes approximately 10 to 15 minutes and you'll receive a decision immediately upon completion of the application.
Will I be credit checked?
Yes. When you apply for finance, the lender will run a credit check on your financial history to see if you are a suitable candidate for finance. This means that this search will show on your credit report.
What happens if my application is declined?
If your finance application is declined we will cancel your order and V12 Finance will not debit your card for the amount of the deposit that you have specified.
When do the payments commence?
If your application is successful V12 Finance will only initially debit the deposit amount (if specified) and payments will then commence by direct debit on the dates agreed upon in your direct debit agreement. The first installment will not debited until after the bike has been shipped.
What if I wish to return the goods?
Bikes purchased under a finance agreement can still be returned as usual. If the goods are returned, your finance agreement will be cancelled.
Who are V12 Retail finance limited?
V12 Retail Finance Limited are owned by Secure Trust Bank PLC. V12 Retail Finance Limited. Registered in England and Wales 4585692. Authorised and regulated by the Financial Conduct Authority. Registration number: 679653. Correspondence address: 25-26 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ. Secure Trust Bank PLC Registered in England and Wales 541132. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number: 204550. Registered Office for both: One Arleston Way, Solihull, B90 4LH. V12 Retail Finance is a trading name of Secure Trust Bank PLC.
Orro Bikes is a trading name of The Martlet Group Ltd. The Martlet Group Ltd acts as a credit intermediary, not the lender and only offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance. Registered in England 541132. Authorised and regulated by the Financial Conduct Authority. Correspondence address: 363 Leach Place, Walton Summit Centre, Bamber Bridge, Preston, Lancashire, PR5 8AS. Company number 4149504. Registered office: One Arleston Way, Solihull, B90 4LH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number: 204550. Not all products offered through Orro Bikes are regulated by the Financial Conduct Authority.
